SiteLink Breaks New Records 2017

SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, announces 2017 as another record-breaking year in all areas of operations

With a record number of new customers, SiteLink continues to see growing demand from Self Storage facilities around the globe. New development and demand for reliable, feature-rich, and affordable cloud software have fuelled record growth in the USA, Latin America, Europe, Asia, Australia, and Africa.

SiteLink myHub, the mobile, browser-based version of the software, has skyrocketed in 2017, and is in use by more than 8,000 stores. More owners than ever before are choosing myHub for its clean user interface and cross-platform, multi-device and mobile capability.

The use of SiteLink eFile Management, a full electronic document control system, continues to grow and now powers approximately 4,000 stores. The growth of online leasing is a significant shift in the way Self Storage does business and leads to higher closure rates, fewer discounts, and more automation.

Enhancements to SiteLink Price Optimiser revenue management for empty units and existing tenants have led to dramatic success. Stores that use Price Optimiser average 11% higher revenues than those that don’t.

“We never imagined this pace of growth, expansion and the number of users we have today,” said Ross Lampe, SiteLink’s President. “This milestone is a true testament to our entire team and our dedication to delivering the most efficient Self Storage management software possible. It’s amazing how far we’ve come since myHub’s debut two years ago.”

This record growth is even more impressive given that customers stay with SiteLink year after year. In August, Self Storage owners around the globe recognised SiteLink with a record 7th consecutive “Best Management Software” award in the Inside Self-Storage (ISS) Best of Business annual poll. SiteLink has near 100% positive feedback and consistent 5 out of 5-star customer satisfaction ratings across the board.

“The numbers don’t lie – our top-notch customer service, dedicated, creative and

responsive development team and overall reliability make SiteLink the top choice for Self Storage management software,” said Lampe. “With record sales, extremely high customer retention, and many exciting feature launches, 2017 was a year of immense validation for our Web Edition and myHub software.”

Thinking ahead

Continuing its track record of innovation, SiteLink built two major resources to enhance the software.The SiteLink Certified Professional training and development course, available since September 2017, filled a need for consistent, thorough training in Self Storage management software. Enrolment grew exponentially in its first three months reaching more than 1,500 by mid-December – adding approximately 800 newly certified personnel to Self Storage facilities worldwide. Feedback has been decisively positive – users call it “very well done” and “a great learning experience.”

The course is self-paced, available online at training.sitelink.com and is free to SiteLink Web Edition customers.The May 2017 launch of StorageForum reflects SiteLink’s dedication to providing customers with more communication channels and resources for growing their business. The discussion-based site has clocked 600,000 page views since its launch.

Users applaud it as an “excellent opportunity to gain industry insight.” Promoting the free exchange of ideas and sharing knowledge is squarely in line with SiteLink’s emphasis on customer service, innovation and growth.

“With these amazing additions to our offerings and plans for more, I know we’re destined for even greater success in 2018,” said Markus Hecker, SiteLink’s Chief Operating Officer.

SiteLink reported massive increases in key areas of the software:

• SiteLink eSignTM and eFile Management usage in 2017 almost tripled 2016 usage to exceed 1.6 million eDocs sent. Stores enabling the feature nearly doubled to approximately 4,000.
• Reservations paid online, steadily increasing for the past eight years, saw a 25% increase in 2017. Online move-ins grew an astounding 400%. More stores offer these online services and SiteLink’s easy, cost-effective methods confirm its leadership in integrated, interactive websites.
• With integrated SMS (text) messaging debuting within SiteLink in 2010, stores using one of the three integrated service choices increased by 34% in 2017 and they sent nearly 3 million texts through SiteLink, almost doubling the number of texts sent from the previous six years combined! In addition to the three integrated texting partners, strong growth was also seen by other SiteLink Marketplace providers who use the SiteLink API to process tenant notifications via SMS.