General News, Industry News
SiteLink Voted Best Self Storage Software for 6 Years Running
3 min read
Still Going Strong
SiteLink has been recognised as a leading self-storage management platform across many consecutive years. For how the software performs today and how to choose the right system for your facility, see our guide to choosing storage management software and our management software.
SiteLink Voted Best Self Storage Software for 6 Years Running – SiteLink, the global leader in cloud-based software and payment processing for Self Storage operations of all sizes, announces their 6th consecutive Best of Business Award in the category of “Best Management Software” from Inside Self-Storage.
SiteLink is honoured to receive this award again because the online voting allows actual Self Storage operators to select their favourite company in each category. The vote is contested by over 25 software brands and Self Storage operators can vote globally with many thousands of votes.
Continued innovation saw the recent release of SiteLink myHub, a browser-based application, part of SiteLink Web Edition, allowing operators to experience mobile flexibility and manage their Self Storage operation using any computer, tablet or smartphone with an Internet connection.
Users can access real-time reporting, SiteLink eSign™ Console, site walk-throughs and a powerful dashboard to manage their facility on the go. Shortly, customers will be able to take payments, perform move-in/outs and transfers in addition to SiteLink myHub’s existing management functions right from the browser.
And this is just the beginning of further web based enhancements.
Customers also enjoy SiteLinks other industry first features and services including TOTAL Accounting, TeleTracker phone integration, TOTAL CRM and SiteLink eSign™ for electronic signature capture, online rentals and lease archival.
Ideas from customers are one of the greatest sources of product innovation. With the largest Self Storage software customer base, SiteLink web Edition software enjoys a vast amount of feedback which the development team prioritizes into product enhancements with over 80 staff worldwide working each day to deliver the best software possible.
This combination of external and internal collaboration ensures that SiteLink evolves in ways beneficial for customers.
It’s all about service
“When a customer does business with SiteLink, they can expect a great product and customer service experience,” says Mary Byrne, SiteLink’s Sales Support Manager. “Our employees pride themselves on giving each and every customer the best service possible. We want our customers to enjoy our products, experience the user-friendly design and benefit from all of the features it offers. When a customer contacts us, we want them to feel confident they will get all the help they need.”
Underpinning this success has been the increase in global sales for SiteLink Web Edition. Australia remains the largest market outside of North America.
Dallas Dogger, heads up the Asia Pacific sales and support team in Brisbane, servicing South East Asia.
“We cannot be any happier with the growth of Sitelink in our region. Last financial year we welcomed more new users to Sitelink than in any of my 25 years of software sales. We are very happy with our growth from not only new entrants but hundreds who have converted from older legacy desktop based software.
Satisfied Users
Over 90% of multi-site Groups have chosen SiteLink for superior customer service and features and with multi language support, Sitelink has become the software of choice for many of our Asia Pacific customers.
Continued innovation and quality service is our hallmark with an over 98% satisfaction rating from our users.
We would like to thank our customers for helping Sitelink to win this prestigious Global award” We are so happy that SiteLink is the Best Software for Self Storage for the 6th Year Running.
The Australian team will be at the upcoming SSA Fall show in September at the SiteLink trade show booth. There is still time to register .
Explore more: platform features, dynamic pricing and reporting, or try Sitelink for free.
Frequently asked questions
The questions operators ask us most about revenue management.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"I have had great support from the Australian team. Reuben, Ben, Jarrod, Charlie and now Sam have been great at helping navigate the quirks of SiteLink's software."
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
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