SiteLink Expands Paperless Office with Lead to Lease Feature

SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, adds the Lead to Lease feature to SiteLink myHub and electronic signatures to payment receipts with SiteLink Merchant Services. The August update also expands controls for owners with an IP restrictions feature, extending SiteLink’s leadership in customer service and the forward-thinking technology customers rely on to strengthen their business.

Faster & Easier Lead to Lease Workflow in SiteLink myHub

The new Lead to Lease menu in SiteLink myHub replaces Inquiries & Reservations to help managers convert more leads to rentals. The new single-screen, top-to-bottom workflow means fewer clicks with a complete view of rates, specials, options, and competitor pricing. Lead to Lease lets managers schedule follow-up times—not just dates—and appointments. New settings include instant follow-ups, conversions to rentals, and reservations without available units.

Managers rent more because they match leads with the right product faster and overcome price objections with competitor rates at their fingertips. Managers can rent by phone, on the first call, and email leases for tenants to sign more easily with the new reservations menu.

“As the leader in eCommerce websites, SiteLink has handled more online payments, reservations and rentals than other systems,” says Markus Hecker, SiteLink’s COO. “With Lead to Lease, managers convert more leads from websites and other marketing channels even more quickly than before. SiteLink’s LeadAlertTM, TOTAL CRM, and Lead to Lease offers owners the biggest competitive advantage yet.”

Lead to Lease allows searching and managing leads and tenants across multiple stores from a central office, similar to a call centre. Central management is more efficient because myHub runs extremely fast. Delivering speed consistently is a challenge for cloud systems, but myHub is designed from the ground up to always run fast. Signature capture and storage in SiteLink eSign now include cash and credit card receipts with SiteLink Merchant Services. With SiteLink eSign, customers sign credit card receipts using a signature pad, tablet, smartphone, mouse, or keyboard. SiteLink saves signed receipts, including those for payments on SiteLink’s EMV terminal. Owners build a better audit trail and reduce tampering by prompting tenants to sign receipts for cash payments. Receipt signatures reduce credit card chargeback disputes. With SiteLink’s EMV chip and signature technology, merchants can capture signatures to better protect themselves.

“We are excited about this last step toward a paperless office,” said Sheryl Scott, SiteLink Merchant Services’ Chief Operating Officer. “Owners save on paper and ink and make the workflow painless and efficient for retrieving a signed credit card receipt.”

The new electronic signature capture for receipts eliminates storing paper copies in traditional file cabinets. Signatures are binding, trackable, and contain required forensics.