When we jump on the plane for our next trip, we assume plenty of things. Firstly, the plane is safe. Secondly, the pilot and co-pilot know what they’re doing. It’s a natural assumption. We can argue they’re well-trained. We also make the same assumptions about brain surgeons.
But are these the only professionals competent at their job? Lots of people go to work and do their best everyday, but how many of them know how to do that job the best way they can?
Some might argue running a Self Storage site isn’t rocket science. It may not be, but the task to manage and operate a modern Self Storage facility is somewhat more complex than it used to be. Self Storage is so much more than move ins and move outs and few box sales.
Self Storage staff are often depicted as sitting back all day, waiting to rent a space. Modern business is competitive – sitting around won’t generate business! Arguably, the role of the Self Storage Manager has evolved into a multi-disciplined professional, responsible for the smooth running of a major asset.
Equally, Self Storage management software delivers much more to users. Training staff is a huge cost for Self Storage owners, and the SiteLink Certified Professional (SCP) eLearning programme is designed to help with training new and existing staff on how SiteLink works and how it can benefit the user.
Managers have access to sophisticated rental management tools, revenue management, CRM, and much more, requiring professional skill to take advantage of the built in features of SiteLink Web Edition.
Self-paced, the SCP programme delivers multi-level training, with certification as each level is completed and achieved. Not only is certification good for staff, but owners can also have confidence knowing staff have been professionally educated by the SiteLink team.
Understanding how SiteLink Web Edition works seems like a basic concept; however, our support calls show some don’t have the basics locked down. More intensive and complex tasks are also covered in the SCP programme. The training modules allow staff to learn to suit themselves and their role within the business.
SCP provides all stakeholders with a clear indication of the skill set that each staff member has. If you’d like to enrol your staff in the SiteLink Certified Professional programme, click here. If you have more questions, contact us today.