SITELINK CERTIFIED PROFESSIONAL – DEVELOP YOUR SKILLS FOR BETTER RESULTS
When we jump on the plane for our next trip, we assume plenty of things. Firstly, the plane is safe. Secondly, the pilot and co-pilot know what they’re doing. It’s a natural assumption. We can argue they’re well-trained. We also make the same assumptions about brain surgeons.
But are these the only professionals competent at their job? Lots of people go to work and do their best everyday, but how many of them know how to do that job the best way they can?
Some might argue running a Self Storage site isn’t rocket science. It may not be, but the task to manage and operate a modern Self Storage facility is somewhat more complex than it used to be. Self Storage is so much more than move ins and move outs and few box sales.
Self Storage staff are often depicted as sitting back all day, waiting to rent a space. Modern business is competitive – sitting around won’t generate business! Arguably, the role of the Self Storage Manager has evolved into a multi-disciplined professional, responsible for the smooth running of a major asset.
Equally, Self Storage management software delivers much more to users. Training staff is a huge cost for Self Storage owners, and the SiteLink Certified Professional (SCP) eLearning programme is designed to help with training new and existing staff on how SiteLink works and how it can benefit the user.
Managers have access to sophisticated rental management tools, revenue management, CRM, and much more, requiring professional skill to take advantage of the built in features of SiteLink Web Edition.
Self-paced, the SCP programme delivers multi-level training, with certification as each level is completed and achieved. Not only is certification good for staff, but owners can also have confidence knowing staff have been professionally educated by the SiteLink team.
Understanding how SiteLink Web Edition works seems like a basic concept; however, our support calls show some don’t have the basics locked down. More intensive and complex tasks are also covered in the SCP programme. The training modules allow staff to learn to suit themselves and their role within the business.
SCP provides all stakeholders with a clear indication of the skill set that each staff member has. If you’d like to enrol your staff in the SiteLink Certified Professional programme, click here. If you have more questions, contact us today.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
