General News, Updates
SITELINK ENDS SUPPORT FOR MICROSOFT VISTA
1 min read
Microsoft ended support for the Microsoft Vista operating system on April 11, 2017. This operating system is no longer considered secure and is not PCI Compliant for credit card security. The Vista operating system only supports Transport Layer Security (TLS) 1.0 and does not support TLS 1.1 or TLS 1.2 which makes all communication between that computer and cloud based services like SiteLink not secure.
On October 31st, 2017, SiteLink will block all TLS 1.0 connections to our infrastructure to maintain the highest levels of security. If you are using the Microsoft Vista operating system, you will no longer be able to connect to SiteLink. You need to update any Vista computers running SiteLink to a newer operating system before that time to ensure continuity of service. SiteLink recommends using the Windows 10 operating system, but at this time we continue to support Windows 7, Windows 8 and Windows 10.
Transport Layer Security (TLS) is the security mechanism that allows for secure communication to any HTTPS website or web service. Anytime you use a website browser to access a secured website, your computer is using either TLS 1.0, TLS 1.1, or TLS 1.2. The greater the version number, the better the security. For PCI Compliance (credit card security) it is required that TLS 1.0 be disabled since it is no longer secure. TLS 1.1 and TLS 1.2 are still considered secure and are now required.
If you have any questions, please contact the SiteLink support team.
Frequently asked questions
The questions operators ask us most about revenue management.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"I have had great support from the Australian team. Reuben, Ben, Jarrod, Charlie and now Sam have been great at helping navigate the quirks of SiteLink's software."
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
General NewsAcross the board, marketing continues to be an underutilised driver ...
General News, Industry NewsDesigning Carbon-Neutral Storage Facilities As the demand for self-storage facilities ...
SiteLinkCase Study: Capital Self Storage changes from StoreMan to SiteLink ...
