SiteLink Hits New Milestone, Announces 13,000th Customer
Raleigh, NC. May 16, 2016 — SiteLink, the global leader in web-based management software and payment processing for Self Storage operations of all sizes, has boarded its 13,000th customer, California-based Peter Phillips of Stor-Mor Self-Storage.
“Going through a software conversion for a 700 unit storage facility can be daunting for owner/operators but our experience has been phenomenal thanks to the exceptional management platform and the customer service SiteLink provides,” said Peter Phillips, Stor-Mor Self-Storage’s General Manager and SiteLink’s 13,000th customer. “We combined the world-class expertise of SiteLink and Sue Haviland to guide us through the process. I appreciate the teamwork and fantastic service SiteLink delivers.”
Stor-Mor Self-Storage, like most SiteLink customers, was using another software and payment processor before switching to SiteLink Web Edition and SiteLink Merchant Services.
“We are beyond grateful and flattered about the milestone and our newest customer,” said Markus Hecker, SiteLink’s COO. “Since our first release in 1999, we have steadfastly focused on offering the best service, listening to clients and continually updating SiteLink. Since 1999, clients like Peter Phillips have chosen SiteLink over other management software. SiteLink Web Edition and the new in-house payment processing deliver more value to owners and will help us reach the next milestone even faster.”
SiteLink is able to convert substantial amounts of data, and sometimes all relevant data, from customers’ existing platforms to streamline and assist with the transition.
“I consult with many stores using different management software and payment processing,” said Sue Haviland, owner of Haviland Storage Services. “It is always encouraging when operators like Peter Phillips switch to SiteLink software and merchant services. Both owners and managers alike can then enjoy the ideal tool to operate stores. Switching isn’t difficult and once they start using SiteLink, operators do not look back.”
The milestone comes on the heels of several others
On April 24, 2016 the SiteLink User Conference marked its 5-year anniversary as the only user conference of its kind in the self-storage industry. 2016 also marks the 20-year anniversary of SiteLink LLC; the 10th birthday of SiteLink Web Edition, the industry’s leading, fully web-based management software; the immense growth of SiteLink eSign™ with more than 1,200 stores which have already executed 250,000 electronically signed documents; and the 2,000th SiteLink Merchant Services client. With the year not half over, there are a number of exciting announcements still to come.
Learn more about SiteLink self-storage management software at sitelink.com.
About SiteLink
Founded in 1996, SiteLink has emerged as the industry leader for self-storage management software and payment processing with more than 13,000 customers worldwide. Feature-rich software, quality service, regular updates and user-friendly design make SiteLink Web Edition a scalable, easy-to-deploy favourite of single and multi-store owners, including most top 100 operators. Owners leverage online reservations, rentals with electronic signature and payments. Profit potential from SiteLink Price Optimiser revenue management, built-in CRM, phone integration, email and text messaging remain unsurpassed. SiteLink offers choice with more than forty technology partner integrations such as kiosks, listing services, call centres, gate access, tenant insurance and more.
About SiteLink Merchant Services
SiteLink Merchant Services is a payment processing solution integrating seamlessly with SiteLink’s best-in-class self-storage management software. The all-in-one solution allows SiteLink to add unique payment features to lower rates, streamline the daily close and save accountants time. Users love the automated tools to verify credit card transactions and flag problems. SiteLink Merchant Services also process bank drafts (like ACH and EFT), provide consolidated statements and a single deposit for all credit card brands. SiteLink maintains the highest level of data security, PCI DSS Level 1 & SOC 1 Type II Certification, and can help you ace the required PCI-compliance mandate.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
