MAXIMISE PROFITS THROUGH BETTER CUSTOMER SERVICE
We all know the importance of good customer service in any business. Without customers, your business won’t be successful, and without good customer service, your customers are less likely to return to your brand. Getting your customers to become loyal to your brand can be a great way to maximise profits. If your Self Storage facility is lacking a little in the customer service department, here are a few simple tips you can implement to keep your customers as happy as possible.
Attention to detail
When a customer is utilising a unit from your facility, there’s not a lot of time for staff-customer interaction. You might see your customers for a few minutes when they first move in and when they move out, but that’s most likely the extent of your interactions. Because of this, you need to make sure you pay attention to the details that can make these interactions as positive as possible.
For example, you need to make using your facility a great experience for your customers. To do this, you need to ensure it’s kept clean and secure. While you might only interact with your customers for a few minutes when they move in and out, they might visit your facility several other times. There’s no point having great customer service skills when you’re interacting with your customers if other aspects of your facility don’t maintain this reputation when you’re not there.
Automate your processes
If you can automate a lot of the time-consuming daily processes associated with running a Self Storage facility, you can spend more time going the extra mile to make your customers happy. With SiteLink Web Edition, processes such as invoicing and notice creation are completely automated. SiteLink Web Edition was designed to be fast, with transactions like payments taking less than three seconds. There are so many other features and benefits to using this Self Storage management software. These benefits can help you better service your customers. Automating processes can also increase your facility’s efficiency, helping to maximise profits.
Hire the right staff
Your employees are the face of your brand. If you don’t take the time to make sure the people you’re hiring are a good fit, they could be destroying your facility’s reputation. There are plenty of strategies for hiring staff, but if there’s one thing you cannot go without, it’s a passion for helping customers. A potential employee who loves to help people and enjoys interacting with customers is probably going to give better customer service than one who might have years of experience but doesn’t have that passion. Following these tips will help you improve your customer service skills and can lead to your facility being able to maximise profits. If you’d like to learn more about SiteLink Web Edition, contact our team of experts today.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
