The Challenge
SOURCING A RELIABLE STORAGE MANAGEMENT SYSTEM THAT WOULD SUPPORT LONG-TERM GROWTH
When David Benson’s Storage King franchise needed to migrate to a new system, they considered all the options. SiteLink was clearly the best choice.
In late 2011, Rent Plus informed David Benson Branch/Area Manager of a Storage King franchise that they were closing their Australian software support, and his franchise would have to migrate to a new storage management system.
In searching for a suitable replacement software package, David prioritised ease of use, the number of built-in features that would optimise the day-to-day operation of his franchise, and the contribution that the software would make towards the future growth of his business.
SiteLink Comes Out Top
SITELINK OFFERED A FLEXIBLE, FEATURE-RICH, USER-FRIENDLY SOLUTION
A meticulous assessment of the various operational software packages on offer led David and his team to select SiteLink as their preferred storage management system.
As a Storage King franchise, David must adhere to the Storage King operating procedures. However he has the flexibility to use products different to other Storage King businesses.
Through its association with Sitelink and Rapidstor, David’s franchise has been able to offer groundbreaking features and services to its customers, such as online reservations, move ins, rent payments, e-commerce, cloud storage and more, before they were implemented at other Storage King sites.
The decision to go with SiteLink as their storage management software came after rigorous examination of all the alternatives.
‘After carefully evaluating the management software options that were available at the time, I decided that SiteLink offered our business the best long term growth potential,’ says David.
‘My decision was based on several factors which included: the number of users, the operating database (SQL), availability of local support and training, innovative features, and familiarity of use from our previous software.’
Built-in library and forum are great for training new staff
David and his team were impressed by how easy it is to use SiteLink software and how the inbuilt features assist them in performing their daily operations.
The built-in training library makes it easy to onboard new staff and get them up to speed quickly. And the storage forum covers in detail all scenarios that team members are likely to encounter and ensures that they have all the solutions they require at their fingertips.
Accessibility and ease of use keeps everyone abreast of developments
SiteLink can easily be accessed on mobile and fixed devices. The user-friendly interface allows the entire team to access all the data they need. They can readily carry out operations and monitor storer activities. This allows them to respond promptly to any issues that may arise.
SiteLink templates make it easy to communicate with clients
Customisable templates available within the SiteLink suite make professional communication with storers easy.
Real-time data tracking helps management monitor performance
SiteLink reliably and accurately tracks all relevant metrics and allows users to extract professional reports from the raw data. These can be shared with stakeholders and used to guide future business decisions.
Local training and support proves invaluable
SiteLink’s Australian training and support team provide a valuable resource that David and his team draw on in a variety of ways.
‘We have used Sitelink support numerous times in several ways. They are always on hand to help us out with any software issues that we may encounter. And we’ve called on them to give us advice on certain “How To” scenarios. Their assistance goes a long way toward enhancing our productivity and helping us develop our online presence.’
‘We’ve even been able to set up face-to-face meetings with the support team to discuss our latest ideas and innovations,’ says David.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
