The Challenge
PROVIDING SIMPLE, CONVENIENT AND INNOVATIVE STORAGE SOLUTIONS ACROSS TWO UK STORAGE SITES
Quick Self Storage relies on a variety of automated systems to provide simple yet effective storage services to its clients. SiteLink integrates these to create a seamless solution.
As such, the Quick Self Storage team were after a software system that allowed clients to book and pay for their units online and granted them instant access to their storage units via a state-of-the-art keyless entry system.
The challenge lay in sourcing a storage management software package that was easy to use and could integrate seamlessly with the company’s automation systems. The ideal operations management software needed to be robust enough to consolidate all existing systems into a smart, smooth, and effective solution.
SiteLink Helps Keep Things Simple
SITELINK INTEGRATES WITH ALL EXISTING SYSTEMS SYNERGISTICALLY
With SiteLink, Quick Self Storage is able to keep things as simple as possible for their clients, while offering the most technologically advanced self storage solutions available.
SiteLink’s superior reliability, flexibility, and adaptability make it possible to integrate all the various manned and unmanned automation systems within Quick Self Storage’s process management protocols. This integration ensures that all systems work together creating a synergistic effect and providing the customer with an easy-to-use yet highly advanced storage experience.
Interoperability helps to integrate automated systems
SiteLink’s capacity to effortlessly connect and communicate with other process automation systems in a coordinated way made it the obvious choice for the Quick Self Storage team.
‘We’re all about convenience and keeping things simple for our clients, which is why we offer advanced storage features, such as keyless entry via Noke,’ says Area Operations Manager Drew Dempsey
‘Additionally, we use a variety of automation systems, such as the Rapidstor contactless booking and move-in online self storage suite. SiteLink helps us to integrate all our systems and create a seamless offering to the customer, starting from online bookings on our website through to tracking the moment the customer vacates.’
Reliable tracking and presentation of data in real-time
With SiteLink, Quick Self Storage management can easily keep track of enquiries, manage online bookings of storage units, accept and chase payments, and handle client communications. This saves time and money and keeps things running smoothly across their Peterborough and Darlington sites.
‘SiteLink tracks everything in real-time, keeping everything in sync and integrating data from a variety of data streams to produce reliable and easy-to-follow reports,’ says Drew. ‘This helps us stay abreast of operations and efficiency and allows us to respond quickly to any issues that may arise.’
Local support keeps things simple for Quick Self Storage
SiteLink’s Australian support team makes it easy to resolve queries and tackle any issues promptly.
‘The support crew are very responsive to our questions and easy to deal with. They are always working to improve their service delivery, such as providing a designated UK phone line that helps us deal with urgent issues up to mid-afternoon,’ says Drew.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
