The Challenge
DELIVERING EXCEPTIONAL CUSTOMER SERVICE AND EXPANDING A SELF STORAGE BUSINESS DURING CHALLENGING TIMES
SiteLink provided the remote operation capabilities required to successfully run, and even expand, the business during the COVID-19 epidemic and beyond.
A-OK Self Storage has earned a reputation for providing exceptionally high levels of customer service and, when COVID-19 hit, they were determined to ensure that these high standards were maintained and their customers experienced as little disruption as possible.
Business Manager Cathryn Sutton explains, ‘We genuinely care about our tenants and do everything we can to make people feel welcome at our sites, ensuring that they are always clean, safe, and easy to use. It’s important to us that our storers have a kind and positive experience every time they visit our facilities.
HOW SITELINK MAKES IT EASY TO MAINTAIN EXCEPTIONAL SERVICE LEVELS & EXPAND THE BUSINESS DURING CHALLENGING TIME
SiteLink ensured seamless business continuity during COVID-19
When the A-OK team transitioned from Storman to SiteLink in 2020, they were looking for a very flexible system that could be easily used no matter where the team was located.
‘This was essential during the COVID-19 epidemic. Victoria experienced more lockdowns than any other region and our team could not be on site. As a result, the ability to remotely manage the four A-OK self storage facilities across the Mornington Peninsula was a priority for A-OK, and SiteLink made this possible,’ said Cathryn.
SiteLink facilitates business growth
‘We have been growing at a fast rate, building new sites across the peninsula, and SiteLink is one of the businesses who have facilitated this growth,’ said Cathryn.
A-OK found that SiteLink is a great business to work with. They were especially impressed by the innovation and can-do attitude of the SiteLink team.
‘The self-storage industry is an amazing space to be in,’ said Cathryn. ‘It will be interesting to see what SiteLink comes up with next and what new features they will offer to make our business processes even easier to manage.’
A-OK Self Storage chose SiteLink for it’s incredible flexibility and ease of use.
The A-OK team wanted a storage management system that would ensure a seamless customer experience come what may. SiteLink was the obvious choice.
‘I was impressed with the positive can-do attitude of the staff,’ said Cathryn. ‘The software is easy to use and the reporting functions allowed us to keep everyone up to date on activities across all sites – even during COVID lockdowns.
SiteLink makes efficient management easy
SiteLink’s specialised self storage management software allows the A-OK team to keep on top of all daily, weekly and monthly tasks – no matter where they are located.
SiteLink also offers advanced data tracking, which monitors all activities and updates all systems in real-time. Plus, the data is available across fixed and mobile platforms, so team members can stay informed and follow the latest activities from virtually anywhere.
Excellent training and support
‘We found the training and support provided by SiteLink to be excellent,’ said Cathryn. ‘Nothing was ever too much trouble and we felt we could access assistance quickly to solve any issues.’
‘This was so important as our business is growing so fast, we just don’t have time to wait.’
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
