Sitelink Web Edition

Capital Self Storage changes from StorMan to SiteLink Software

Capital Self Storage

Case Study: Capital Self Storage changes from StoreMan to SiteLink Software

Capital Self-Storage, located in the ACT, has been established for over 25 years and was one of the very first sites in Australia ever to computerise with Mini Storage Plus (DOS) and they have always used the latest technology to deliver management for their business. In 2008 they changed from StorMan software to SiteLink Software, and was the first site in Australia to offer a U-Pay terminal in the facility office to make payments easy for valued customers in 2009. Capital was also one of the leaders in the ACT and surrounding regions to offer an online payment and reservation service to customers via its website.

Capital Self Storage

So why did Capital change from StorMan to SiteLink Software?

Capital was one of the very first companies to embrace StorMan and the StorMan MultiView product. This product served them well for 10 years. With the advent of management change and an investor with public company ownership, a review was conducted over all operational systems of the business. A large percentage of customers regularly pay online, reducing direct costs to process transactions face to face. Therefore allowing managers have more time to focus on new business. In the end, SiteLink Software stood out as the software of choice.

The process to convert the entire group to SiteLink was a staged process over six months to maximise knowledge of the new product and to manage the change from within the business. A number of business processes had to be reviewed and rewritten in order to deal with the change from Storman Software to SiteLink Software.

“Centreforce IT was an integral part in this process. Instrumental in completing the data conversions, Centreforce IT trained staff, worked with management of Capital, and updated the website to integrate new features.”

Capital was the first in Australia to integrate the process of online inquiry, invoicing, reservation and payments. Some stores have simple online payments, but Capital wanted more for its tenants, they wanted a full online account management system. Capital Self Storage (Philip Branch) also features a U – Pay terminal provided by Centreforce IT, allowing customers to pay their accounts by credit card at the store without a manager’s assistance. The U-Pay terminal is most handy at busy times because it frees up staff to handle sales inquiries. The U-Pay terminal automates the administrative task of payments. More efficient managers translate into more rentals.

Administration of the Capital Self Storage group is handled by a management company – Capital Storage Services Pty Ltd, with staff in Sydney and Newcastle. All management staff has access to the Corporate Control Centre, with clear visibility of all sites and consolidated reporting in real time. The real-time dashboard alerts management to when staff are on site, right down to an hourly activity of each staff member remotely. Corporate promotions are managed by this method.

The cost savings have been demonstrated with no further reliance on the Windows 2003 server that was used to administrate the business, saving thousands of dollars per year. The integration to the website has been credited partially for increased growth of the group and growth in revenue during the coldest months of the year, reversing the trend plaguing many other Self Storage operations. Online reservations contributed to an increase in revenues last financial year as customer’s reserved and rented spaces at normal prices via the web portal. SiteLink’s features allow management (which are located interstate) to review daily operations remotely and often whilst overseas. The efficiency increase in changing to SiteLink Software has been high and has contributed to increased profits and reduced overheads.

Capital Self Storage managers access other sites anytime to relieve staff easily.

Ian Oliver – Director said:

“SiteLink’s Web based software is similar to an airline reservation system and our storer’s can book a space and interact with the company’s online data base to obtain assistance, reserve a space, obtain payment history and print invoices. This is a major upgrade of our online presence and concludes the change to SiteLink Web Edition required to achieve the upgrade” Ian Oliver, Director said.

Storage customers can now book and pay for Storage on line via the new feature’s added recently to Capital Self Storage’s Web site

“Previously we used a system that relied on e-mails to interact with the computer savvy and we had no real link to the software, so it was hit and miss.”

“The internet is proving to be a popular way for people to shop for storage- we have had a great response to our new system. The new Web bookings page helps us to reduce the time it takes to respond to customers.” Oliver added.

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