The Challenge
OPERATING A STORAGE FACILITY THAT CONSISTENTLY DELIVERS EXCELLENCE IN ALL AREAS
SiteLink’s advanced management features, easy check-in, clear documentation, and ease of integration with other systems ensure the utmost professionalism.
Diss Self Storage is a family-run business built on a resolute commitment to the provision of clean, fresh, well-maintained, state-of-the-art self storage solutions to businesses and individuals in Suffolk and Norfolk, UK.
Owner John Barker ascribes their success to the unwavering effort his team puts in to operating a site that prides itself on excellent facilities and amazing customer service.
The team at Diss Self Storage needed a storage management software solution that would
- Integrate with their current systems and website
- Help to uphold their commitment to service excellence and professionalism
- Streamline the online bookings and payments processes
- Allow the team to stay up to date and manage recurring tasks
- Produce professional branded client communications
- Produce informative reports.
HOW SITELINK MAKES IT EASY TO MAINTAIN EXCELLENCE & PROFESSIONALISM
Diss Self Storage wanted a storage management system that would assist them in providing the utmost excellence and professionalism to their storers. SiteLink was the obvious choice.
‘Prior to opening our self storage facility in August 2020, we did a lot of research into the different operational software packages available,’ says John.
‘SiteLink was highly recommended by other site operators, and this initially gave us the confidence to choose SiteLink as our storage management system.’
‘Subsequently, we have been delighted with the software. It provides a single user-friendly portal from which we can manage and monitor our entire business.’
Integration with existing systems streamlines processes
SiteLinks integration with the Diss Self Storage website, and payment systems make it easy to ensure a consistent level of professionalism across all aspects of the business.
‘SiteLink’s seamless integration with our website, payment and finance systems mean it is efficient and allows us to keep track of bookings, rental income and expenditure, payments, client communications, and much more.’
SiteLink’s management capabilities ensure efficient operation
From a management point of view, the software allows the team to keep on top of all daily, weekly and monthly tasks.
With SiteLink’s advanced data tracking, all activities are monitored and all systems are updated in real-time. Plus, the data is available across fixed and mobile platforms, so stakeholders can keep abreast of the latest activities from virtually anywhere.
‘SiteLink’s management capabilities ensure that our site operates efficiently, which makes it easy for us to maintain the highest standards of excellence in all we do,’ says John.
SiteLink provides a professional Image
SiteLink provides easy check-in and payment systems along with clear, customisable client documentation and communications. This ensures that branding stays consistent and all customer contacts, payment requests, and receipts reflect the company’s commitment to professionalism.
‘SiteLink helps us to produce accurate and timely, branded client communications, which supports our professional image and proposition for our customers,’ says John.
Reliable local support and training
John and his team love the convenience of having a reliable local support and training team ready to answer questions and troubleshoot any issues as they arise.
‘Our experiences with both local and US SiteLink support teams have been great,’ says John. ‘The local SiteLink support team in Australia has been very helpful setting up the system, as well as our core documents and branding. The US SiteLink team helped us to set up payment integration, and provided technical support and troubleshooting.’
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
