More Choice: Automated, Overnight Credit Card Processing Self Storage Software
SiteLink continues to help self-storage software operators run their business how they prefer
SiteLink, the global leader in cloud-based self storage software and payment processing for self storage operations of all sizes, is excited to announce multiple, flexible options for processing autobill and invoicing tenants. Managers and owners can now choose the batch processing procedure that’s best for their company, including automatic, set-and-forget background overnight billing.
Highlights
- New fully automatic, overnight autobill processing and invoicing option
- SiteLink now offers multiple automatic billing and invoicing workflows
- Focus is on delivering more feature options to help drive customer success
“Set and forget” convenience – works entirely in the background
Self storage software operators can process auto-pay credit cards and invoices behind the scenes automatically in SiteLink. Once enabled, there is no need to review and click a button each day on your batch processed credit cards and invoices. Users can continue with other daily tasks while SiteLink completes the work behind the scenes. SiteLink will notify operators if any follow-up is needed. A list of all failed transactions is emailed to the site.
Automatic overnight processing is enabled via a new “Batch” program default setup tab in SiteLink Software; the operator can now elect to automatically batch process autobills for credit cards, ACH or both, and may also choose to automatically process invoices as well.
Set the automated process according to business preferences
self storage software operators choose whether to email receipts (based on tenant preferences) and whether they want to charge fees or not. Scheduled move-outs can be included in the credit card/ACH autobilling or not. Transaction limits are also available so special attention may be given to large account balances instead of automatically processing their autopay.
Choice in automatic overnight billing is industry-first
In developing new software features, SiteLink continues to keep choice top of mind. When batch auto payments and invoicing were added to SiteLink over a decade ago, operators strongly advocated for the ability to preview accounts before processing or omit accounts that were set to move-out. This user-initiated batch processing was added to myHub in May 2018. A subset of customers were looking for an even more streamlined approach with no manual review. So, now with the addition of fully automatic, overnight processing, SiteLink is the first management software to offer multiple automatic billing and invoicing workflows.
“SiteLink is proud to offer more choice in billing and deliver the greatest amount of flexibility and workflow options for operators than any other self-storage management software available today,” said Markus Hecker, SiteLink’s Chief Client Advocate. “Like all of our feature enhancements and updates, we have listened to our customer base and implemented tools needed to make their jobs easier and their business more profitable.”
With the new “set and forget” option, you no longer have to think about processing bills and invoices each day – the entire process happens automatically overnight, every night.
Or, you can still choose to manually review invoices and auto-payments in SiteLink Software or myHub before they are batch processed each day. With SiteLink, operators can tailor their autobilling settings based on business needs, modify as necessary, and be confident their tenants are charged or invoiced correctly.
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
"I've had a consistently positive experience with the Sitelink Support Desk. The team is responsive, knowledgeable, and always willing to go the extra mile to resolve issues efficiently. They understand both the technical and user-experience sides of support, which makes communication smooth and effective. Tickets are usually resolved same day, and I appreciate the follow-up after resolution. Highly recommend their support team — they're a crucial part of our success."
"The team at R6 / SiteLink support are second to none when it comes to their understanding of the self storage industry. They provide a great product with a support team that can guide you through all the complexities of the day to day running of your sites. SiteLink software will enhance both the facility owners and their storers experience when it comes to selling space and driving revenue!"
"I have been dealing with Site Link for several years and am thrilled with their customer service and how approachable they are and easy to contact. They have a quality product which is hard to match. The Site Link team headed by Dallas, Curt and Michael are true professionals. They have my tick of approval. How is it that they continue to improve upon what is a great service and product already? Don't know but they do."
"We recently changed our franchise network onto SiteLink after years of average customer service and questionable software performance. At all times we have found Michael, Curt and the rest of the SiteLink team to be incredibly helpful. We have relied heavily upon the support staff to train us in what is a very fast paced working environment. There has never been a phone call unanswered or a question too stupid. Highly recommended!"
"Thank you Sitelink & your support team for shining the light for us towards a more streamlined, efficient management system. I know help is only ever a phone call or email away & things get sorted very quickly. You are a great team with a wonderful positive attitude & you deserve to feel proud of your excellent customer service."
