How To Set Up An Unmanned Self Storage Facility
Unmanned Storage: The Rising Trend
In recent years, self-storage facilities have evolved beyond the traditional brick-and-mortar approach to become increasingly automated and unmanned. The idea of running a self-storage business without the need for full-time staff may sound like a futuristic concept, but with the right technology and systems in place, it is entirely possible and profitable. If you’re considering setting up an unmanned self-storage facility, this guide will walk you through the steps, from understanding automation and self-storage software to implementing the tools and processes needed to run a successful business.1. Why Go Unmanned?
Before diving into the specifics of setting up an unmanned facility, it’s important to understand why this model is becoming so popular. Here are some of the key benefits:- Cost Savings: Staffing a self-storage facility 24/7 can be expensive. Automation can significantly reduce the need for on-site employees, cutting overhead costs and increasing profitability.
- Efficiency: Automated systems can handle everything from rentals to payments to unit access, reducing the chances for human error and ensuring smooth operations.
- Convenience: Customers can rent a unit, pay bills, and access their storage at any time of day or night, which increases customer satisfaction and loyalty.
- Security: Automation includes integrated security systems like access control and surveillance cameras, providing robust monitoring without the need for a physical presence.
2. Choose the Right Self-Storage Management Software
The backbone of any unmanned facility is the software used to manage operations. To run an unmanned self-storage facility successfully, you’ll need cloud-based self-storage management software that allows you to operate the facility remotely. Key Features to Look For:- Online Booking & Rental: Your customers should be able to browse available units, reserve, and sign rental agreements online. Sitelink’s RapidStor platform is an excellent tool that allows customers to reserve, sign, and pay for units entirely online.
- Automated Billing: Automating your billing system ensures timely payments and reduces manual errors. The software should send automated reminders and invoices to customers for ease of payment.
- Real-Time Monitoring & Reporting: With integrated software, you can monitor occupancy rates, revenue, and other essential metrics in real-time. This helps you make informed decisions about pricing and promotions.
- Dynamic Pricing: Many facilities benefit from automated, dynamic pricing systems that adjust rental rates based on demand and availability. With the help of software like Sitelink, you can implement dynamic pricing to optimise revenue, ensuring your prices are competitive and profitable.
3. Set Up Self-Serve Kiosks or Mobile Access
Self-storage customers expect convenience, so incorporating self-service options is crucial. One of the best ways to do this is by setting up self-service kiosks or mobile access for unit rentals, payment processing, and entry to the facility.- Self-Service Kiosks: Place kiosks at your facility where customers can check in, pay bills, and rent units without the need for staff assistance. Kiosks should be easy to use and offer a secure payment gateway.
- Mobile Access: Another option is to provide customers with the ability to access their units and complete transactions via a smartphone app. With the help of Sitelink’s StorApp, customers can manage their account, make payments, and even receive gate access codes – all from their phone.
4. Automate Security and Access Control
Security is one of the most critical aspects of running a self-storage facility, and automation is key to ensuring that your facility is secure without requiring full-time staff on-site.- Gate Access Control: Implement an automated access system that allows customers to enter the facility using a personalised PIN or smartphone app. This ensures that only authorized individuals can access the property, which is crucial for security and peace of mind.
- Surveillance Cameras: Use automated security cameras to monitor the facility 24/7. Cloud-based surveillance systems allow you to remotely monitor the property in real-time, ensuring your facility is always under watch.
- Automated Lighting & Alarms: Automated lighting systems can be programmed to turn on and off based on the time of day or motion sensors, while automated alarm systems can alert you of any unusual activity.
5. Set Up Payment Systems for Convenience
In an unmanned self-storage facility, it’s crucial that payments are easy and accessible for customers. An integrated payment system allows for smooth transactions, making it possible for customers to pay at any time of day or night.- Online Payments: Ensure that your self-storage management software has integrated payment processing for credit cards, bank transfers, and digital wallets. Sitelink offers automated billing and payment solutions, which help manage payments and reduce the need for manual intervention.
- Recurring Payments: Implement an option for recurring payments so that customers can set up automatic billing. This helps prevent missed payments and ensures you receive consistent revenue.
6. Implement Marketing Automation
Just because your facility is unmanned doesn’t mean you can neglect marketing. Automated marketing systems can help you attract new customers and retain existing ones. Some marketing automation tools to consider include:- Email Campaigns: Use your self-storage management software to send automated emails for promotions, reminders, and offers. Regular communication with customers can help keep your facility top of mind and drive repeat business.
- Social Media Scheduling: Automation tools can help you schedule and post content to social media platforms without the need for manual intervention. Engaging with your audience through regular posts can help build brand loyalty.
- Customer Feedback & Reviews: Automated tools can also request feedback from customers after they’ve rented a unit, helping you gather positive reviews and testimonials that will attract future customers.
7. Provide Ongoing Customer Support
While your facility may be unmanned, customer support should still be a priority. Offering 24/7 support can help maintain customer satisfaction and trust in your facility. Consider the following options:- Live Chat: Use a live chat system that’s available on your website. Customers can get immediate assistance without needing to speak to someone on the phone.
- Customer Support Line: Provide a customer support line for emergencies or questions that can’t be answered through the online platform. This gives customers confidence that help is available when needed.
- Knowledge Base: Create an online knowledge base where customers can find answers to frequently asked questions. This can reduce the number of support inquiries and provide quick help to customers.
Conclusion
Setting up an unmanned self-storage facility is an excellent way to reduce overhead costs while improving efficiency and convenience for your customers. By leveraging the right technology and systems, such as automated billing, mobile access, and cloud-based self-storage management software, you can create a streamlined, secure, and profitable operation. If you’re ready to set up your unmanned self-storage facility, start by exploring Sitelink’s self-storage automation software. With the right tools and the right strategy, you can successfully run an unmanned facility that provides outstanding service to your customers while maximising your profits. For more information or to schedule a demo, visit Sitelink.Discover how SiteLink can transform your storage operation
Book an online demo today and see for yourself how SiteLink makes it easy to manage your self storage facility to the highest standards. Simply fill in the form below to get started.
Google Reviews
John Pannell
8 months ago
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Always a prompt reply and clear explanation from the Sitelink/RapidStor support team. I use them frequently and highly recommend.
Maria da Graça Rebello de Andrade
a year ago
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freeman fong
a year ago
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this noon, Ben who is the specialist working at Sitelink has fixed my sitelink sign on problem by teamviewer. i m very grateful to have his help this time to let me resume my daily work.
store y
a year ago
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never doubt, although we keep facing problem since this is a new system to us, but Jake, Ben, has relentlessly helped promptly and quickly i really appreciate that. without them i’ll def ditch Sitelink
Hyoungjoo Yu
a year ago
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The after-sales service is excellent as it resolves any program errors very quickly. We are confident that this is the best program for self-storage operations!
